Refund Policy

Overview

Every Spartan subscription is made up of two parts, as described in the Official Spartan Handbook and the Terms & Conditions:

• Platform Fee — pays for access to Spartan and supports the operation and development of the Service. The Platform Fee is never refundable, regardless of your outcome for the month.
• Commitment Deposit — your personal financial commitment to completing the Challenge Level you selected. The Commitment Deposit is refunded to your Spartan Wallet, or forfeited, depending on your result for the month, as set out below.

Refunds of your Commitment Deposit are paid into your Spartan Wallet, not back to your original payment method. From your Wallet, you can use the funds toward a future monthly enrollment (once enrollment for that month becomes available) or a Spartan Shield, or request a withdrawal.

This Refund Policy explains exactly when your Commitment Deposit is refunded, and clarifies that Prize Pool and Bronze Rewards are rewards, not refunds.

Successful Month — Full Deposit Refund

If you complete every required session for your selected Challenge Level before the end of the month, your Commitment Deposit for that month is refunded in full to your Wallet during Monthly Settlement, which takes place on the 1st day of the following month at Official Spartan Server Time.

Failed Month Without a Spartan Shield — Deposit Forfeited

If you do not complete your Challenge Level's required sessions by the end of the month, and you do not have an available Spartan Shield, your Commitment Deposit for that month is forfeited during Monthly Settlement. This is not treated as a service failure or billing error — it is the mechanism described in the Handbook by which Commitment Deposits fund Bronze Rewards and the Prize Pools.

Forfeited deposits are not eligible for a refund request through Spartan's standard support process, except where required by applicable law.

Failed Month With a Spartan Shield — Deposit Refunded to Wallet

If a Spartan Shield is available, it is automatically consumed to protect a month you did not complete. When this happens:

• Your streak, Badge, and selected Challenge Level are preserved;
• Your Commitment Deposit for that month is refunded to your Wallet during Monthly Settlement, in the same way as a successful month;
• You do not receive a Prize Pool reward for that month.

A Shield protects your progress. It does not replace a completed commitment.

Subscription Cancellation

You may cancel your subscription at any time, but cancelling does not cancel your current monthly commitment.

• The Platform Fee remains non-refundable.
• Your Commitment Deposit remains governed by the outcome of that month's Challenge under the normal rules above — cancelling does not, by itself, forfeit or refund your deposit.
• If the Challenge is not completed successfully, your Commitment Deposit is forfeited exactly as it would be if you had not cancelled.

Cancelling only stops your subscription from renewing into a future month.

Prize Pool Rewards and Bronze Rewards Are Not Refunds

Bronze Rewards and Prize Pool payments (Silver, Gold, and Elite) are rewards for consistency, paid into your Wallet during Monthly Settlement, as described in the Handbook and Pricing page. They are separate from, and not a substitute for, your Commitment Deposit refund.

A reward is only paid if you meet the streak and Challenge Level requirements for that specific Prize Pool at the time it is calculated. Your share of a Prize Pool is sized according to your Challenge Level's Contribution Weight, not divided equally. A Prize Pool reward is never paid for a month in which a Spartan Shield was consumed.

Withdrawing Funds From Your Wallet

Refunded Commitment Deposits, Bronze Rewards, and Prize Pool rewards accumulate in your Spartan Wallet. To convert a Wallet balance into a payout:

• You must submit a withdrawal request;
• The request requires approval by the Spartan team;
• Approved withdrawals are processed as soon as reasonably possible, using the same payment method you originally used when subscribing, through Stripe;
• The minimum withdrawal amount is equal to the Commitment Deposit for your current Challenge Level.

TO BE CONFIRMED — whether any fee applies to withdrawals, and the maximum time Spartan will take to approve or decline a request.

Every Wallet transaction — including subscription purchases, deposit refunds, rewards, Shield purchases, top-ups, and withdrawals — is permanently recorded in your Wallet History and remains available inside your account at any time.

Platform Fee Is Never Refundable

Regardless of your outcome for the month — whether you succeed, fail, are protected by a Shield, or cancel your subscription — the Platform Fee portion of your subscription is not refundable.

Fraud Review and Forfeiture

If suspicious activity is detected on your account, Monthly Settlement for that account is paused while it is reviewed. You will be contacted and may be asked to provide additional information, and you have 14 calendar days to respond.

If, after review, fraud is not confirmed, settlement proceeds normally and your Commitment Deposit and any Prize Pool reward are refunded or paid exactly as described above.

If fraud is confirmed:

• That month's Commitment Deposit is forfeited;
• Any Prize Pool reward for that month is forfeited;
• Your account is suspended.

If requested information is not provided within 14 calendar days, the suspension becomes permanent and any remaining Wallet balance is forfeited.

Disputed Session Verifications

If you believe a session was incorrectly marked as not meeting the requirements for your Challenge Level, you may contact us to request a review.

TO BE CONFIRMED — the review process, required evidence, and response timeframe.

Payment Processing Errors

If you are charged in error (for example, a duplicate charge, or a subscription charge after you cancelled), contact us at support@spartanroutine.com and we will investigate and correct confirmed billing errors, subject to Stripe's own policies.

How to Request a Refund or Withdrawal

To ask a question about a refund, request a review, or submit a Wallet withdrawal request, contact us at support@spartanroutine.com.

Changes to This Policy

We may update this Refund Policy from time to time, consistent with the Official Spartan Handbook. If we make material changes, we will provide notice through the app, the website, or email before the changes take effect.